Shipping policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Method

We primarily ship orders using Surface Shipping through our shipping partners.

Surface shipping is generally a cost-effective shipping method suitable for standard orders and electronic components.

The actual delivery time may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances beyond our control.

2. Order Processing Time

Orders are generally processed and dispatched within 24 working hours after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

3. Estimated Delivery Time

Surface shipping generally takes approximately 3–5 business days after dispatch, depending on the delivery location.

Remote locations, rural areas, and locations with limited courier service may require additional time.

The delivery timeline is an estimate and is not a guaranteed delivery date.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

  • Delivery location;
  • Package weight;
  • Package dimensions;
  • Shipping service selected;
  • Order value, where applicable.

The applicable shipping charge will be displayed during checkout before the order is placed.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

Customers can use the tracking information to check the shipment status with the applicable courier or shipping service.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name;
  • House/building number;
  • Street/locality;
  • City;
  • State;
  • PIN code;
  • Contact number.

We are not responsible for delays, failed delivery, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its delivery policy.

If the customer is unavailable or does not accept the shipment, the shipment may be returned to us.

Any additional shipping or return-to-origin charges resulting from the customer's failure to accept the delivery may be payable by the customer.

8. Delayed Shipments

Delivery timelines are estimates and may be affected by:

  • Weather conditions;
  • Natural disasters;
  • Festivals and public holidays;
  • Courier operational issues;
  • Transportation delays;
  • Strikes or service disruptions;
  • Incorrect address or contact information;
  • Remote-area delivery;
  • Government or regulatory restrictions;
  • Other circumstances beyond our reasonable control.

We will assist customers in tracking delayed shipments, but we cannot guarantee delivery within a specific number of days.

9. Lost or Misplaced Shipments

If a shipment appears to be lost or significantly delayed, we may initiate an investigation with the shipping carrier.

Customers should cooperate by providing any information required for the investigation.

A refund or replacement for a lost shipment will be processed only after the shipment status has been verified and the claim has been reviewed.

10. Damaged Package at Delivery

Customers are advised to check the package condition before accepting delivery.

If the package appears severely damaged, customers should take photographs/videos of the package and contact us as soon as possible.

For products received in damaged condition, our Return, Refund & Replacement Policy applies.

11. Partial or Missing Items

If an item is missing from your shipment, please contact us within 2 days (48 hours) of delivery.

Please provide the order number and photographs/videos of the received package and its contents.

We will investigate the issue and provide an appropriate resolution after verification.

12. Contact Us

If you have questions regarding your shipment, tracking information, or delivery status, please contact our customer support team with your order number.

We will be happy to assist you with your shipment.

Note: Delivery timelines mentioned in this policy are estimates and may vary depending on the courier and destination.