Return, Refund & Replacement Policy

We want our customers to have a reliable shopping experience. This policy explains the conditions applicable to returns, refunds, and replacements for products purchased from our website.

1. Damaged Product — 2-Day Reporting Period

If a product is received in a damaged condition, the customer must inform us within 2 days (48 hours) from the date of delivery.

Claims reported after 2 days may not be accepted.

Customers should provide:

• Order number;
• Photographs of the outer package;
• Photographs of the shipping label;
• Clear photographs/videos of the damaged product;
• Unboxing video, if available.

We may review the information provided before approving a replacement or refund.

2. Defective or Non-Working Product

If a product is defective or does not function as expected, the customer should contact us as soon as possible after delivery.

For electronic components, modules, sensors, development boards, and similar products, the product may be subject to technical testing before a replacement or refund is approved.

Damage caused by the following will generally not qualify for replacement or refund:

• Incorrect wiring;
• Incorrect voltage;
• Reverse polarity;
• Short circuit;
• Physical damage;
• Improper installation;
• Soldering or modification;
• Water or moisture damage;
• Overheating;
• Incorrect use or handling.

3. Return Shipping Charges

Return shipping charges will be paid by the customer.

The customer is responsible for arranging and paying the shipping cost for returning a product to us, unless we specifically agree otherwise in writing.

Any return shipment should be made using the return instructions provided by our support team.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

4. Wrong Product Received

If you receive a product that is different from the product ordered, please contact us within 2 days of delivery with photographs and your order details.

After verification, we may provide an appropriate resolution, such as replacement or refund.

5. Product Condition for Return

Returned products must be in acceptable condition and should not have been:

• Modified;
• Soldered;
• Repaired;
• Burnt;
• Physically damaged;
• Electrically damaged due to customer use;
• Altered from their original condition.

Products returned in a condition inconsistent with the approved return reason may be rejected.

6. Return Approval

Customers must contact us and receive return instructions before sending a product back.

Sending a product without prior approval does not automatically guarantee a refund or replacement.

After receiving the returned product, we may inspect and test it before determining whether the return, refund, or replacement is approved.

7. Refund

If a refund is approved, it will generally be processed through the original payment method, subject to the applicable payment provider's processing time.

Refund eligibility will be determined after verification of the returned product and the reason for return.

8. Replacement

If a replacement is approved, we will attempt to provide the same product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution such as an equivalent product, store credit, or refund.

9. Change of Mind / Incorrect Selection

Returns due to change of mind, incorrect product selection, or ordering the wrong specification may be accepted only at our discretion and subject to the product being unused and in its original condition.

Return shipping charges in such cases will be paid by the customer.

10. Unboxing Video

Customers are strongly encouraged to record a continuous video while opening packages containing electronic or fragile products.

The video should clearly show the package, shipping label, opening process, and product.

An unboxing video may be requested during investigation of damage, missing-item, or wrong-product claims.

11. Contact Us

To request a return, refund, or replacement, please contact our customer support team with your order number and details of the issue.

Do not ship any product back before receiving return instructions from our support team.

12. Important Notice

This policy describes our standard return, refund, and replacement procedures. Nothing in this policy is intended to exclude or restrict any rights available to customers under applicable Indian law.